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Keller Williams Southern Arizona

3037 W. Ina Rd. # 121
Tucson, AZ 85741

520-615-8400 https://1kwsa.com

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Vanessa Zuern

Tucson, AZ

(84)

Dorothy Moore

Tucson, AZ

(68)

Karen Karnofski

Tucson, AZ

(31)

Reviews:

Vanessa Zuern

Keller Williams Southern Arizona

May 31, 2020

ZillowVERIFIED

Buying a home in Tucson with Traci Jones and her team was more difficult than it should have been. I spoke with Traci Jones twice: once over text and once via zoom. The rest of the contact was with her assistant, Venisa. I understand this isnt unusual for larger realty groups, but at times it felt her assistant did not have the experience we needed. Not to be entirely negative: Venisa was very polite and excellent at staying in contactaEUR"we spoke almost every day via text or phone calls; and she was willing to conduct facetime walkthroughs as we could not travel to the properties at the time due to COVID-19. Venisa also actively pointed out issues she saw in houses as we did walkthroughs. However, I ended up doing 90% of the house hunting myself. Traci initially pointed 3 homes out to me, and Venisa none. I expected substantially more help on their end considering I could not travel to Tucson. Our first bid was with a builder, which I had my secondaEUR"and lastaEUR"conversation with Traci. In combing through the contract, I realized that Traci & Venisa had proposed I pay their commission as well as a $300 administration fee. Again, I understand that larger groups have these kind of financial fees, but it felt a little underhanded. And when I asked about me paying their commission, they acted as if this was common practice, which it certainly is not. Last issue with the contract: they insisted I sign an exclusive buyer-broker contract. This meant I couldnt use another realtor for 5 months. In the bidding process, it felt very much as if Venisa was working more with the Sellers agent to try to close the house fast, and at a substantially higher price than I was willing to pay. Ultimately, I had to pull my offer, and if I had not signed that exclusive buyer-broker contract I wouldve switched realtors. So began the second round of looking for houses, again, with no houses pointed out to me by either Venisa or Traci. I found one that I liked, did the walkthrough, and made an offer, which was accepted. In the process of finalizing my loan, I needed verification of employment. Unfortunately, the person who needed to verify it was on paid time off due to COVID-19, which pushed the close date by a week and a half. The sellers began to worry, and alerted Venisa that they would pull out of the contract. During this time Venisa suggested making my deposit nonrefundable, rather than directly advocating on my behalf that I was hung up on some red-tape (which cleared in two days). This lack of advocacy was clearly the pattern at Jones Real Estate Team. At the end of it all, I felt very much as if I did most of the work, only for Venisa & Traci to push high offer prices to collect their commission as quickly as possible. Also, they snuck in the $300 administrative fee with my escrow company, despite it clearly being written out of the contract. They did refund the money. Ultimately, I did get an excellent house. Venisa was friendly, and interactive. Traci was helpful for the minimal contact I had with her. I wished I had more support looking for houses, with a buyer-centric rather than a seller/agent focused contract, and that I had more advocacy on behalf of my agent regarding the negotiation process

- Nwallace2016

Dorothy Moore

Keller Williams Southern Arizona

June 9, 2022

ZillowVERIFIED

- Esther

Vanessa Zuern

Keller Williams Southern Arizona

April 2, 2015

ZillowVERIFIED

- Bradley

Vanessa Zuern

Keller Williams Southern Arizona

June 10, 2017

ZillowVERIFIED

- LoraWilford

Vanessa Zuern

Keller Williams Southern Arizona

June 28, 2020

ZillowVERIFIED

- Auriec1

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Keller Williams Southern Arizona

Vanessa Zuern

Dorothy Moore

Karen Karnofski

Keller Williams Southern Arizona

Keller Williams Southern Arizona

Keller Williams Southern Arizona

Keller Williams Southern Arizona

Keller Williams Southern Arizona

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