Keller Williams Arcadia

488 E Santa Clara St Suite 101
Arcadia, CA 91006

Reviews:

Pauline Cheng

Keller Williams Arcadia

July 10, 2015

ZillowVERIFIED

If you are buying or selling a house in the Arcadia area, you would be crazy not to use Pauline Cheng. When we decided to sell our house (we were moving to the Central Coast region) we did not know any real estate agents. A close friend recommended somebody, and a business friend in Arcadia recommended somebody else. We learned of Pauline from her advertising circulars we received in the mail. We interviewed all three. They all were professional in their presentation and all of them would have been okay. However, Pauline was clearly the best choice:1. Pauline had recently sold a huge number of houses in our town, far more than either of the other two. That alone would have tipped the scales.2. The other two brought presentation books with them on their first visit. Pauline informed us before her first visit that she wanted to meet us and view the house before providing a presentation book. While the other two gave their pitch and left, Pauline met us and carefully looked at our house, told us about her work and promised to get back with a presentation. That impressed us.3. Pauline conveyed a knowledge of the market that was superior. She clearly knew exactly what the demand for our house would be, what price it would bring, and how to obtain that price. Instead of simply suggesting a sales price somewhere in the middle of the comps, Pauline recommended pricing the house slightly below the market. We followed her advice, got a bit of a bidding war going, and ended up with a very satisfactory price--well above our listing price.4. Pauline has a wonderful personal manner and style. She is a great listener, never interrupting or talking over others. Furthermore, she always responded and focussed on our comments, never indicating that she had ant agenda other than us, despite the fact that she must have had lots of other important things on her mind. Her people skills are absolutely tops.5. Pauline has a team consisting of herself and two assistants: Lillian Liu who is the "outside assistant," dealing with contractors, gardeners and physical details of the property. Veronica De Leon who is the "inside assistant," taking care of all paperwork, dealings with the escrow company, explaining to the seller the process. Both Lillian and Veronica are of the highest caliber. They are gracious, always courteous and extraordinarily knowledgeable and competent.6. Pauline knows the backup system too. After we listed with her, she brought to the house a contractor to do the sprucing up of the interior, a gardener and even a cleaning man. By the time we went on the market, the house looked and was in absolutely beautiful shape. Pauline then immediately began marketing the house to the general public and to the Chinese community. She and Lillian organized and held a broker caravan and an open house before we could even catch our breath. We started getting offers right away.7. There was one matter raised by the buyer after we were in escrow. It concerned us a bit and we didn't exactly know how to handle it. Pauline knew exactly how to proceed and did so in a very quick and satisfactory way. It was a great comfort to have an agent who knows what she is doing.Go with Pauline. She and her team will knock your socks off!

- Lrk1940

Pauline Cheng

Keller Williams Arcadia

May 18, 2016

ZillowVERIFIED

From the moment we met Pauline, we knew she was just the right person to sell our home. Unlike our previous realtor, Pauline was very professional and came to our home with a business plan and timeline showing how to meet our goals. Pauline told us if we followed her plan, everything would run smoothly and we should begin to receive offers. She was absolutely correct. She took an already stale listing, implemented her plan, and turned a bad situation around so that we were able to sell our home in a reasonable amount of time for a reasonable price. Unlike our previous realtor, Pauline made us feel like we were her only clients. Even though we knew she was very busy, she never made us feel as if we were second on her list. She always returned our calls in a timely fashion no matter what time of day it was and if she was not available to speak with us within a reasonable amount of time, she had her team take care of whatever we needed. Paulines team was as professional as Pauline and always willing to help out in any way possible.Dont make the same mistake we made, go with Pauline first, you wont be disappointed. Pauline and her team are what all buyers and/or sellers dream of.

- Debbiesuerod

Pauline Cheng

Keller Williams Arcadia

June 25, 2018

ZillowVERIFIED

My husband and I after making final decision to sell our property contacted Pauline, her personal warm response to arrange our interview was extremely simple and easy, during interview Pauline provided us her very clear and short Bio and statistics of her listings and sales in the area, during interview Pauline answered all questions we had and by the end left educational material to understand listing process and without any pressure left us to make determination how to proceed, We found her experience and personality supreme in industry and her calm assuring character impressive.Contacting her for more questions was just a call or text message away and finally decided to list our property with her.Pauline leadership skills which has let her to pick and arrange best team for work, suggestion for staging with no pressure gave us chance to have easiest and most amazing staging, unlimited furniture accessories were placed all over the property, arrangements were beautiful and stunning, cost reasonable, the crew were respectful and understanding, open houses showings timely organized without any inconvenience for us, after all offers came in , Pauline by advising in every corner moved transaction to closing escrow, escrow company was organized helpful and hassle free.Finally in less than expected time property sold and we strongly believe decision was right to work with Pauline and her team, Pauline and her team have our highest respect and recommendations for whoever has in mind to sell or purchase a property.

- Mojgansalehipour

Pauline Cheng

Keller Williams Arcadia

December 22, 2020

ZillowVERIFIED

- User534285

Pauline Cheng

Keller Williams Arcadia

February 26, 2017

ZillowVERIFIED

Pauline and her team helped my family sell a rental property in Arcadia in a rushed fashion as it was during holiday season (Xmas, New Years, Chinese New Year) timeframe. Given the not so ideal timeframe that we were listing, we were happy with getting a deal closed in 75 days. Positives:She has an very top notch team working with her (assistants, project managers, marketers). We were very satisfied with her team's level of responsiveness, customer service and relationships with related parties involved (clean up crews, gardeners, construction workers). Her team does not skimp out on marketing and is very targeted to the types of buyers in Arcadia. Neutrals:Pauline's team was good at consultation on how to create the most attractive property with reasonable amount of spend, marketing, staging, and ultimately bringing in the offers. When it came to the negotiation process, we would have wished she was more strategic in her advice and being more aggressive in negotiating on our behalf. Overall, we would consider using her team again and are happy with her services for any property in Arcadia.

- Viviees

Location:

Loading map

Keller Williams Arcadia

Keller Williams Arcadia

Keller Williams Arcadia

Keller Williams Arcadia

Keller Williams Arcadia

Keller Williams Arcadia

Search for Agents by Top U.S Cities

Search for Agents by States

Search for Company by States