Intero Saratoga

730 E Evelyn Ave, Apt #327
san jose, CA 95129

Reviews:

Ranju Phelan

Intero Saratoga

March 15, 2022

ZillowVERIFIED

I met Ranju during an open house where shes representing the seller. Shes very enthusiastic and offered to represent me to buy a home. I was still early on in my search, and didnt know at all what to expect. I did not go for that place, but hired Ranju as my agent. A few weeks later, my offer to a house was accepted.Ranju was extremely persistent and grilled out information about competing offers from the sellers agent. She helped me adjusting the offer price, and ultimately got my very first offer accepted out of over a dozen offers. Yes, I did pay more than I was planning to because of the hot market, but I'm surely glad to be able to set an offer price with little uncertainty.She saved me a lot of time and effort by guiding me, and sometimes pushing me along the process. There were times when I was worried about moving too fast, but looking back, I'm happy to have bought a great place and locked in a good interest rate.

- Guoye

Ranju Phelan

Intero Saratoga

February 3, 2024

ZillowVERIFIED

A big thank you to Ranju for helping us sell our condo in Santa Clara. She helped us in selling our condo when the interest rates peaked in November 2023, and condo sales were at an all-time low. Ranju got us a good deal on the condo. She coordinated the sale while we were living in it, which is not easy but she was very efficient in scheduling prospective buyer visits at times convenient to us. She generated a lot of interest by extensive marketing and open houses. Ranju was always available on the phone or in-person, and answered all our queries. Her judgement, patience, and experience of 20+ years greatly helped us during unfavourable market conditions for sellers. Highly recommend Ranju for her frank approach towards real estate sales, and sharpness in understanding client needs. If you go with Ranju, she will truly get you the best deal.

- Desaiviraj91

Ranju Phelan

Intero Saratoga

June 11, 2021

ZillowVERIFIED

I admit our transaction had many obstacles but I felt the obligation to write this review for future clients. She has so many good reviews, but keep in mind that she demands it in the middle of the transaction, and you don't want to upset her since you need your agent's help along the entire process. I originally gave her an excellent review when she demanded it after my offer was accepted. But this is my genuine review: In short, we bought a house infested with fleas and with its basement covered with cat feces. Also, she missed the fact that the house we bought was in foreclosure after tendering our offer. (we found that out by googling) Eventually we were reimbursed from the seller in the amount of $2,850 for cleaning the basement but I myself as a lawyer negotiated most of it with the seller's agent without Ranju's help. The seller used our basement as a cat restroom during the free rent back period after the closing and the basement was covered with cat feces and urine making our entire house stink. Instead of helping us getting that cost reimbursed, Ranju was very uncooperative and tried to dissuade us from pursuing the fund. She never visited our house to see the issue but accused me of lying. (I took the video of flea infestation and sent it to Ranju... I guess that was not enough) The house was heavily infested with fleas that we incurred flea pest control expenses ($300) from Orkin and the seller actually left flea bombs she used a day before her move out. Despite all this, I decided not to pursue that fund because Ranju was unwilling to help us with that issue. Without paying a visit to see the severity of the infestation, Ranju said it would easily go away with termite fumigation and it was unreasonable for us to pursue that expense. I did not want to further negotiate against the seller about this expense when my own agent was uncooperative. And I NEVER asked for the entire $5K escrow funds from the seller. There were multiple occasions where she got unprofessionally emotional and snapped at me. She comes off as a real sweet person but her attitude will change as soon as your transaction is closed. Throughout the entire process, she blamed every issue on the seller's agent for being greedy and deceitful. When I asked Ranju for her help, she instead sent the seller agent to my house to directly resolve the issue. He was in fact so helpful and when he saw all the flea bite marks on our family and my dog, he tried his best to resolve the issue between me and the seller. When we finally came up with a resolution without Ranju's involvement (because Ranju never believed me and wanted to be involved ), Ranju accused him of ethical violation for directly speaking with me...For future buyers, if everything goes smoothly, she might be helpful, but if there is any hiccup along the way, she was a nightmare to us. She almost blackmailed me saying I should "appreciate her perseverance in getting the deal done for us despite of all the difficult situation." I am quoting her text. I thought closing the deal despite of all the difficult situation is her job...? But I guess not. Well, it is up to the readers to decide. Now I truly regret not listening to the one bad review below. It takes a lot more anger and energy to write a bad review than it takes to give a good review.

- Ippnhee89

Ranju Phelan

Intero Saratoga

June 9, 2022

ZillowVERIFIED

- Ameettanna

Ranju Phelan

Intero Saratoga

January 31, 2019

ZillowVERIFIED

- User6375992

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