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ERA Newlin & Company

1722 W Ave N
San Angelo, TX 76904

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Reviews:

Kathleen Pfluger

ERA Newlin & Company

September 22, 2024

ZillowVERIFIED

- Pittsm004

Chase Bruton

ERA Newlin & Company

January 5, 2018

ZillowVERIFIED

Chase was amazingly helpful in finding us a wonderful home to purchase. He was very responsive, knowledgeable, and flexible to our wants, but also firm to help us focus on the realistic instead of the fantastical. He was not pushy about any of the processes at all either. He provided his honest opinion when asked, but never unless asked, and when provided it was always very sensible. The final home we ended up purchasing wasn't even on our original list, however, based on our discussions, he was able to determine the type of home and area that worked for us and offered to show us while we were driving around the city looking at other homes. So that fit in our schedule very conveniently. Lo and behold, we fell in love with it immediately and have loved it ever since. Even ran into Chase a few months later out and about and he recognized me and remembered the situation and was very friendly. Chase is the man for your home-hunting needs.

- Zuser20150403160055530

Kathleen Pfluger

ERA Newlin & Company

January 30, 2019

ZillowVERIFIED

If you are searching for a realtor to represent your best interests, to be honest and trustworthy, then Kathleen Pfluger from Berkshire Hathaway Addresses realty IS NOT the right realtor for you. The recent sale of our home was our 2nd real estate transaction with Kathleen as our realtor. We hired her the 2nd time THINKING she was trustworthy 2 years ago; however, she COMPLETELY BETRAYED OUR TRUST in her this time and made our experience NIGHTMARISH! Prior to hiring her, she VERBALLY assured us that she would do realtor open houses, post many professional pictures and video on the same day as the listing description, advertise on AHRN (military housing website), set up a flyer box in our yard, and have honest and regular communication. We REGRET we did not get all her verbal assurances in writing. Once the contract was signed, she conveniently ignored all her verbal assurances to us! This is what she did to us: 1) Realtor open houses were NEVER DONE in 5 months of the listing!! 2) She posted a few AMATEUR-quality pictures, some were blurry and rooms were skipped! 3) Listing video was very POOR QUALITY and not posted to any key websites or at the same time as the listing, although we had specifically required it. 4) Flyer box was installed late, and she NEVER checked if the flyer box needed flyers. So, we had to request her for it. Even then, she frequently ignored our requests by texts and needed several reminders. She travels frequently, and instead of having someone do her duties when she is away, SHE CHOOSES TO IGNORE IT! 5) Our listing was posted on AHRN 10 days late, and ONLY AFTER we enquired about it. She said her credit card was not handy to do it earlier!! 6) She made many decisions WITHOUT OUR APPROVAL, like re-scheduling showings at the last minute or extending it beyond 1 hour, even though we were living in the house. Also, without our approval, she extended the 10-day option period by another 5 days, and postponed closing date by 18 days from when it was first stated on the sales contract (total 49 days). What makes it worse is that we discover these drastic changes only upon reading the documents (NOT DIRECTLY from her), and at the LAST MINUTE (when there is no time left to question)!!! Totally UNETHICAL CONDUCT! 7) With the offer that we finally accepted, she expected us to fulfill every unreasonable demand of the buyer, including a new 30-year roof in the buyer's choice of color PRIOR to closing! She even told us that a new roof DOES NOT increase the value of a house!! This is FALSE-any appraiser would disagree with her on that! 8) When Kathleen was our buying agent in 2016, she downplayed every inspection issue, including a bath tub blockage, and said it was "not fair" for us to ask the sellers to fix many things. However, when we hired her to sell the same house, she expected us to fulfill EVERY unreasonable demand of the buyer and show repair receipts! This is DOUBLE STANDARDS at its worst! 9) She TOOK OUR LISTING OFF THE MARKET immediately after the option period and gave several excuses for it! When asked why even her website or her realty was not showing our listing, she said that was how the San Angelo MLS worked! This is FALSE because I've seen San Angelo homes with the status "pending sale" or "under contract" even after the option period. If Kathleen treats even her repeat clients SO POORLY now, what can be expected for first-time clients?! It appears her focus now is to make a quick sale and get her commission, even if her clients undergo a loss in the process. We would NEVER AGAIN recommend Kathleen OR her realty to anyone, and we have discouraged our neighbors, friends and co-workers at Goodfellow AFB from doing business with her.

- Rushathomas

Kathleen Pfluger

ERA Newlin & Company

August 9, 2017

ZillowVERIFIED

- Mvalentine110

Kathleen Pfluger

ERA Newlin & Company

August 17, 2023

ZillowVERIFIED

- Carola5587

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ERA Newlin & Company

ERA Newlin & Company

ERA Newlin & Company

ERA Newlin & Company

ERA Newlin & Company

ERA Newlin & Company

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