Century 21 Elite Realty

253 Main Street
Boston, MA 02129

Reviews:

Jennifer Schneider

Century 21 Elite Realty

January 10, 2022

ZillowVERIFIED

Jennifer has helped us since we moved to the city. First, through the pandemic she face-timed us several properties and arranged one weekend for us to fly in and find our first home. She was organized and efficient and we bought our first home with her. We did not feel like she was looking for the highest revenue but instead cared about every single detail when purchasing our home. She pointed out things that would be a negative or positive about a home that we would have never noticed. She was able to get us a mortgage quickly and connect us with the right individuals. She helped our best friends find their first home weeks later. She is currently helping us rent a house and always provides sound guidance and expertise.We highly recommend her for any person looking to buy, sell, or rent a home. She has tremendous experience and is extremely thorough and kind.Thank you, Jennifer!

- S

Jennifer Schneider

Century 21 Elite Realty

September 3, 2021

ZillowVERIFIED

Jennifer disappointed us. She was dishonest and greedy. Working with her caused us a huge amount of stress and aggravation. Though she showed initiative in selling our condo, her primary motivation was to maximize her own profits, not her clients. We deserved better. I cannot, in good conscience, recommend her.We hired her to sell our condo in Charlestown. We wanted to renovate the kitchen and bathroom before we listed it. For this part, she did really help us. She helped us pick out tile, countertop, and paint colors. She went with us to a few stores and spent some time with us. This is where the good parts end. Once she listed our condo, all went downhill. First off, in our agreement, she wrote that she would share aEURoeup to 2.5%aEUR? of the commission with the buying agent. For the listing itself, she offered the buyers agent only 2.0% and hoped we wouldnt notice. She wrote aEURoeup to 2.5%aEUR? in the document so that legally she could list it for whatever she wanted and misleed us. This may have cost us a lot. Buyers agents do not want to show their clients 2% listings because it cuts into their margins. I only found this out after we accepted an offer and another agent told us that they dont like working with Jennifer because all of her properties get listed as 2%. When we confronted her, she would deflect or not respond at all. She would not tell us why she listed our condo at 2% without telling us.Worse even, she did not disclose to us that she was serving as a dual agent, representing the buyer as well as us, the seller. Again, she found a legal loophole saying that since she told the buyer that she was our agent, she didnt have to tell us that they were unrepresented and therefore she would get all 5% of the commission.She showed our condo prior to our first open house and presented an offer to us with a very tight deadline of 3 pm the same day, giving us only 2 hours to decide. If we accepted, we would cancel the open house. She told us its a good offer and if we dont accept, it is possible we may not get an offer on the first two weeks which would stigmatize the property and leave us selling at a steep discount. What she conveniently left out was that she also represented the buyers. She specifically did not tell us that they were unrepresented, despite the fact that she was talking to them for 3 days. Usually the first question an agent asks a potential buyer is aEURoewho is your agent.aEUR? She claimed she didnt know they were unrepresented until 3 days later when she met them in person. It was only after we accepted the offer, when I asked her who their buying agent was. She wouldnt answer at first. I pressed her again. And she told us they didnt have one and she wrote up the offer. We are left wondering if she specifically pressured us because this deal was good for her, doubling her profits or whether she really acted in our best interest.She could have set a time when offers are due after the open house so that we had a chance to review all offers. She never gave us the option. Also, she promised in our initial agreement, that she would share a detailed marketing plan with us. We saw no evidence of marketing whatsoever. When we asked about it, her response was aEURoeyou just need to let me do my job.aEUR?After we accepted an offer on our condo, where she was dealing with us and our buyer, things went downhill. She dodged all our calls and pretended to be busy all day every day when she did respond and would hang up abruptly. If we were lucky to get her on the phone, she would talk at us and filibuster aEUR" telling us how she negotiated a great deal for us, that its her right to serve both of us. At times, she became hostile and condescending. Shed ask us why it matters to us? It matters because its a massive conflict of interest.There were other things that went downhill from there, but the bottom line is real estate transactions are expensive and stressful. The primary job of an agent is to represent their clients best interest NOT their own, and to reduce stress NOT aggravate it. Transparency is the number one ethical obligation. Jennifer was not transparent nor ethical. She told us, to our face, that she would not act as a dual agent. She wrote shed provide aEURoeup to 2.5% split with the buyers agent.aEUR? She ended up lying about both through legal loopholes. Even worse, when we brought these issues up, she turned hostile and would avoid talking to us. The entire transaction was extremely stressful and caused stress in our personal lives.

- Ilyalope5

Jennifer Schneider

Century 21 Elite Realty

September 20, 2021

ZillowVERIFIED

When I decided to list the home Ive lived in for over 40 years, I called Jennifer Schneider for advice. She promptly made an appointment to take a look at my home and it was during her visit she got to understand the reasons I wanted to sell my home. It was an emotional decision and I didnt make it lightly. My husband passed away earlier this year after a two year battle with cancer and I felt lost because I had never sold a home before. His father built our home and put a lot of love into it. But, now it was time to let another family take care of it. Jen guided me through the entire process from a tearful beginning to a rocky middle and ultimately to a successful end. She displayed an empathy for my situation that was exactly what I needed to get through the process. I am happy to report that we closed on the sale of my home and I'm off to begin my next chapter. Jens guidance and kids-glove approach was above and beyond what I expected. I wouldnt hesitate to recommend her to my family, friends, and anyone else thinking of selling their home.

- Pamcianciaruso

Jennifer Schneider

Century 21 Elite Realty

July 23, 2020

ZillowVERIFIED

- Jason

Jennifer Schneider

Century 21 Elite Realty

August 9, 2021

ZillowVERIFIED

- User3244680

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Century 21 Elite Realty

Century 21 Elite Realty

Century 21 Elite Realty

Century 21 Elite Realty

Century 21 Elite Realty

Century 21 Elite Realty

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