Effective Date:  June 18, 2020

Last Updated: February 19, 2025

The Privacy Policy describes how FastExpert, Inc. and any affiliated entities (collectively, “FastExpert” “we” and “us”) processes personal information about you.  This Privacy Policy applies when you visit or use our websites or mobile applications, including www.fastexpert.com and the FastExpert mobile application (“Sites”), contact our customer service team, engage with us on social media, communicate with us on behalf of a vendor or customer, apply to work for us, purchase our products or services, or otherwise interact with us.  If you have any questions, please contact us as provided below. If you would like to receive this Privacy Policy in a different format, please contact us at [email protected].

BY USING THE SITES OR OUR SERVICES OR OTHERWISE PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Categories of Personal Information We Process

The type of information that we collect depends on your interaction and relationship with us.  We may collect the below categories and types of personal information.

• Identifiers.  We may collect name, postal address, telephone number, email address, zip code, business contact information, signature, online identifiers (Facebook ID, Google ID, LinkedIn ID, Twitter ID, etc.), professional licensure numbers, account name, and username or email address, combined with password or security question and answer.  If you apply for a job with us, we may also collect social security number, driver’s license number, passport number, and tax identification number.
• Payment Information. If you sign up for our network, we may collect a referral fee.  We will collect payment information relating to this fee which may include information necessary for online money transfers, credit or debit card number, expiration date, and CVV number. 
• Audio/Visual Data.  We may collect audio, electronic, photographic, visual or similar data including photographs, audio messages, and text messages.
• Commercial Information.  We may collect records of products or services purchased, obtained, or considered and purchasing histories.
• Education Information.  If you apply to work with us, we may collect education history.
• Internet or Electronic Usage Data.  We may collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements and browsing time, and browsing/search history.
• Geolocation Data. We collect geolocation data including the general region or area from which you access our Sites. 
• Professional and Employment Information.  If you apply to work with us, we may collect job application details such as your employment history, resume, and references.  If you sign up for our network as a real estate agent or loan officer, we may also collect information on any relevant certifications or licenses.
• Inferences.  We use information from the categories of personal information described above in order to create inferences about you.

2. Sources of Personal Information

We may collect personal information in the following ways:

• Directly from you.  We may collect identifiers, payment information, audio/visual data, commercial information, education information, and professional or employment information that you provide directly to us.  
• Public Records.  We may collect identifiers and professional or employment information from public records or government agencies.
• Automatically.  When you access our Site, we may collect internet or electronic usage data and geolocation data using tools like browser cookies, pixels and other online technologies. 
• From third-parties including vendors and service providers.  We may collect identifiers, payment information, audio/visual data, commercial information, education information, internet or electronic usage data, geolocation data, and professional or employment information from third parties including vendors and service providers.  
• Social Networks.  Depending on the information you choose to share and your privacy settings, we may collect identifiers, commercial information, education information, internet or electronic usage data, geolocation data, professional or employment information, and inferences.  Based on the way you have set your privacy settings on your social media accounts, most social media platforms, like Facebook, analyze data about how you interact with our Sites and combine it with information from other sources to provide us information and inferences about you.  In addition, we may receive information about you if other users interact with us on social media and information about you is visible to us, for example the fact that you are “friends” or other public-facing profile information.
• Advertising and data analytics providers. We may collect identifiers, commercial information, internet or electronic usage data, geolocation data, and inferences from our advertising and data analytics providers. This includes when conduct email campaigns and receive site feedback. It also includes when we receive marketing information, such as trends, usage, and activities from our providers.

3. Purposes for Collecting Personal Information

We may use personal information for the following business and commercial purposes:

• Provide our Services.  We may use personal information to match home buyers and sellers to real estate sales agents, real estate brokers, other real estate professionals, loan officers, lending specialists, mortgage brokers, mortgage agents, other mortgage professionals, and other service professionals such stagers, home insurance providers, handymen, lawyers, HVAC professionals and other categories of professionals (collectively “Professionals”).  
• Transactional Purposes.  We may use personal information to: (i) allow you to pay for and receive services that we offer; (ii) allow us to communicate with you; (iii) allow you to create an account with us; and (iv) provide you with customer assistance.
• Recruiting and Hiring.  We may use personal information to make informed decisions on recruitment and assess your suitability for the role, communicate with you about your application, respond to your inquiries and schedule interviews, and to reimburse you for any agreed expenses incurred in the application process.
• Analytical Purposes.  We may use personal information to analyze preferences, trends, and statistics.
• Marketing and Promotional Purposes.  We may use personal information for prospecting of new customers, customer relationship management and engagement, and to provide you with information about us, including personalized marketing communications.
• Combination of Data.  We may combine personal information we obtain from different sources with publicly available information, including to create inferences about you. 
• Maintenance and Improvement.  We may use personal information to develop, maintain and improve our Sites and Services, diagnose technical and service problems and administer our Sites and systems.
• Security and Fraud Prevention.  We may use personal information to detect and protect our Sites, premises, assets, systems, products, services, intellectual property, companies, employees and others from fraud, theft, and other misconduct.
• Legal. We may use personal information to comply with our legal obligations, contractual obligations, and other compliance obligations, including reporting requirements, and defend ourselves against allegations, complaints, claims and in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
• Other Purposes.  We may use personal information for other reasons we may describe to you.

4. How We Disclose Personal Information

We may disclose personal information in the following circumstances

• Service Providers.  We may share personal information with vendors and service providers who support the operation of our Services, Sites, and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting providers, lawyers, payment processors, email delivery vendors, operating systems and platforms, security companies, and customer support services).  
• Analytics/Advertising Partners.  We may share personal information with third-party analytics or advertising partners, including social media platforms and networks, who provide analytics and/or advertising services to us.  
• Professionals.  We may share personal information with Professionals in order to match home buyers or sellers with them and to provide our Services to both Professionals and buyers and sellers.  
• Affiliates.  We may share personal information with our affiliates.
• Government Entities.  We may share personal information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation.  This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.  
• Corporate Transaction Recipients. We may share personal information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.  
• Other Reasons.  We may disclose personal information for other reasons we may describe to you, including if you consent to the disclosure or direct us to disclose your information.

5. How Long We Keep Personal Information

We will retain and use your information for as long as we need it to provide you products or services, or as long as necessary to comply with our legal obligations, contractual obligations, and other compliance obligations, resolve disputes, and enforce our agreements.  We use the following criteria to determine retention periods:

• how long the information is needed to provide our products and services and operate our business;
• whether there are contractual or legal obligations that exist that require us to retain the information for period of time;
• whether any law, statute, or regulation allows for a specific retention period;
• whether an individual has agreed to a longer retention period;
• whether the data is considered to be sensitive data; and
• what the expectation for retention was at the time the data was provided to us.

6. Cookies, Analytics, and Other Tracking Technology

Cookies and Tracking Technology

When you access the website, we (and third-party companies we work with) may collect and store certain information by using technologies such as server logs, cookies, web beacons, clear gifs, tags, e-tags, flash cookies, log files, pixels, code, JavaScript packages, mobile advertising IDs (such as Facebook cookies or Google’s Advertising ID), cross-device linking, and similar technologies.  The information collected includes information about your activities on our Sites, IP address, browser or operating system type and version, device IDs, and demographic or inferred-interest information, as well as information or communications you have submitted to us through the Sites.  

We use this information to understand general usage and volume statistics, how users navigate to and around our Sites, what content is viewed or accessed, and which products and services have been obtained.  We also use these technologies to keep track of your preferences and profile information.  We also use these technologies to allow third-parties to provide analytics and advertising services and serve advertisements on our behalf across the Internet and in mobile applications.  For example, our advertising partners may use the fact that you visited our Sites to target advertising to you on other websites and mobile apps on your current device or on other devices you use.  They may match your browsers or devices if you log into the same online service on multiple devices.  These third parties partners may use this information for our and their own advertising, analytics, attribution, and reporting purposes.  To learn more about interest-based advertising, tracking technologies, and how to opt out, please visit http://www.aboutads.info/choices.  

7. Do Not Track Signals

Some browsers have a “do not track” feature.  It lets you tell websites you visit that you do not want them to track your online activity.  These features are not yet uniform across browsers.  Our Sites are thus not currently set up to respond to these signals.  For more information on Do Not Track signals, please visit https://allaboutdnt.com/. 

8. Browsing or Chat Session Information

We use technologies that maintain records of your browsing session, chats, and other activities on our Site. These technologies may include session replay that maintains a record of your interactions with our Site; chat providers that maintain a transcript of your chats; cookies, pixels, and other tracking technologies that share some of your interactions with our Site; and other technologies that collect and share your interactions with our Site. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

9. Google Analytics

We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Site, please visit www.google.com/policies/privacy/partners.  If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.

10. Links to Other Websites

Our Sites may include links to other websites or applications whose privacy practices may differ from ours.  If you submit personal information to any of those websites or applications, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any website you visit or application that you use.

11. Testimonials and Reviews

You may submit reviews and ratings of Professionals to us.  FastExpert reserves the right to post and publish such reviews and ratings together with your name on our Sites at our sole discretion. 

12. Third-Party Payment Processors

We use third-party payment processors to assist with processing your payment information.  If you pay with a credit card or other form of electronic or online payment, the payment information that you provide is transmitted directly to the payment processor who will process and store your personal information. 

13. Security

We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security and encourage you to use website and share information with caution. 

14. This Website is Not Intended for Children

Our website is not directed to children under the age of 13.  We do not knowingly collect or store any personal information from anyone under the age of 13.  If we become aware that we have collected or stored personal information from an individual under age 13, we will remove his or her personal information from our files.  If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us immediately by sending an email to [email protected]. 

15. Marketing Communications

Marketing Emails.  You can opt out of marketing or advertising emails by using the “unsubscribe” link in the email at any time.  Once we process your request, we will cease using the information for such purposes at no charge to you.  If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law.

Phone Calls and Text Messages.  If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us, or reply STOP to a text message from us.  You can also opt-out of telemarketing by contacting us at [email protected].

16. Processing in the United States 

Please be aware that information we obtain about you will be processed in the United States by our service providers or us.  By using the Sites or our services, you acknowledge your personal information may be transferred to and processed in jurisdictions outside your own as described in this Privacy Policy.  Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other jurisdictions may be different from the laws in your country of residence.  The United States may not afford the same level of protection as laws in your own country.

17. Privacy Rights for California 

Shine The Light. The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected] and include “CA Shine the Light Request” in the subject line of your email.

18. Contact Information

If you have any questions about this Policy or our data practices, please feel free to contact us:

FastExpert, Inc.
Attn: Privacy and Legal
2275 Huntington Drive, #101
San Marino, CA 91108
E-mail: [email protected]

18. Updates to Our Privacy Policy

From time to time we may change our privacy policy.  We will notify you of any material changes to our privacy policy as required by law.  We will also post an updated copy on the Sites where this appears.  Please check our Sites periodically for updates.  The “Last Updated” legend above indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on any of our Sites.