Susan Kirn

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We are very experienced real estate investors & have bought and sold probably 100 homes over the last 3 decades...in that, we have worked w/many agents. Susan Kirn is absolutely AMAZING along with her teammate, Natalie Perez, we have NEVER HAD A BETTER EXPERIENCE. Susan's sense of the market, the competition & her guidance were invaluable. And most importantly our home sold within days, with multiple contracts & for full price & probably the highest price for our home type in the immediate neighborhood. Susan knew exactly how to guide us through negotiations & the entire sales process was very stress free. The Donna Kerr group is staffed differently than most agencies, each professional is an expert in their area--the listing agent, the brokers showing open houses, the designers staging the home (at no cost), the closing admin staff--they are a professional well-oiled machine and their clients are well cared for. We are dedicated fans & highly recommend!

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From the first meeting with Susan and Natalie, we've had nothing but positive experiences with the Donna Kerr Group. Susan's extensive knowledge and calm, steady guidance throughout our process have been invaluable. I highly recommend Susan and the Donna Kerr team to anyone considering a home sale- they are the best!

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Susan, Natalie, and Michelle all did a fantastic job selling my house quickly and for more than we were asking for. I was too busy to get it ready so they figured out all the work that needed to be done around the house and hired and managed all the contractors. The work they did and the pictures they took drove tremendous demand. In just one week on the market, I got 7 offers and picked the best one at $15,000 over asking with few contingencies.

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I cannot recommend Susan and the Donna Kerr team highly enough. Their work is exceptional in every respect. From our first meeting, Susan was straightforward and direct. She came prepared, knew the market, and demonstrated a clear understanding of the value of the house and neighborhood. There are many fine realtors working in the area and choosing a realtor was difficult. I was a first time seller, selling a home I had a deep emotional attachment to. Susan never left me feeling pressured or rushed in my decision making. She and her team were available whenever I called and the process was professional and organized from start to finish. Susan's smart, direct, good humored approach left me relaxed and confident we would get the best value for our property. Susan brings a terrific marketing team who were efficient and responsive to any feedback I offered. They also had, at the ready, quality landscapers and painters and scheduled and managed all the prep while I was out of town. The photography, brochure, and staging were first rate. They did a wonderful job of showcasing the house I loved. The house went on the market on a Thursday evening, we had a contract for our asking price Sunday evening. Selling or buying, I would go to Susan with any future real estate needs. She is a pleasure to work with.

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Susan made our selling process easy from start to finish. She explained in detail the things we needed to do and her optimistic approach to how fast we would be able to sell eased our concerns. She was always available for contact and questions, even after the sale. She is very knowledgeable with the local market and helped us negotiate to get our price. Highly recommend!

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We saw a house and wanted to bid on it that day, so contacted Donna Kerr and they assigned us Susan. She did a fine job on that bid, but we didn't get the house. However, we didn't realize the contract included a clause saying we had to use their services for 6 months. After that, we had some issues with getting in touch on other houses we were interested in, once because she was out of the country and we couldn't get a hold of her. We had a few failed attempts at bidding on houses, then decided to wait out the 6 months of the contract so we could start over with a new realtor and hopefully in a better market.

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***** 5 Star Recommendation for Susan Kirn, Donna Kerr Group, Silver Spring, MD.Please take a moment to read this:If you are looking for a real estate broker in Montgomery County, Bethesda, Silver Spring, Washington D.C. area, I would strongly encourage you to choose Susan Kirn. I live in California and after calling several agencies in the DC area I was rewarded when Susan answered the phone. Instantly her inviting demeanor let me know that I wanted to work with her. I had been trying to buy a condo for my elderly mother and like I said, I am in California. Susan took my info, the following day met with my mother and within a week we put in an offer and closed on the property 8 weeks later. And my mother had specific wants, top floor, western view, close to shopping. We spent 6 months prior working with another realtor. I knew that the problem was the relator not the market. Susan proved me right! The entire process with Susan was smooth as silk. We had negotiations, inspections, issues with storage and parking and Susan was ever present in dealing with the seller, the sellers agent, vendors, and escrow. It was all pretty much seamless to me but I know she put in a lot of hours researching and negotiating to make it happen.I dont write a lot of recommendations but I feel strongly that if youre in the market for a competent Relator Susan Kirn will exceed your expectations. Look no further!

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Susan was recommended to us by a friend of our son-in-law who was also house hunting at the same time. Our situation was complicated a bit by our living just outside Boston, MA, and not being able to come to Silver Spring to look at houses ourselves. Susan adapted well to that constraint, first setting us up with access to an MLS listings website, then adjusting the filters on the selected listings to be sure we saw all listings that might be of interest. That also forced us to think a bit more about just what we wanted and what aspects were show stoppers. She then arranged access to the house we ultimately ended up buying, gave us a walkthrough using Apples FaceTime to see the corners not shown in the listing photos, and made some measurements of critical room dimensions for us. Through her firm, Donna Kerr Group, she also helped us find a mortgage company, and we think she could have helped us find a real estate attorney and an insurance broker if that had proved necessary. She also provided advice and reminders along the way with regard to the home buying process in Maryland, a bit different than in Massachusetts, and in any case it had been 38 years since we last purchased a house, and a lot has changed in that time. Altogether we were very pleased with the service we got, and found Susan a very pleasant person to work with.