Susan Heller

Never saw or met Susan. Met the listing agent and the open house person once. They were great. Then there was Laura Wiggins. Supposed to be my go to person.....Never met or saw her either. She was a no show at my closing. She was slow to respond to questions. Got more help from the buyers agent than I did from her. That she was quick to be critical about. Laura probably gets the job done.....but I think she is burned out.

I worked with Laura(?). She did nothing to help me. She sent me a cleaning lady who only did half the job (she suddenly told me that she was allergic to cats and left). There were issues with the buyer that she did not handle. Buyer wanted me to send her 2K and Laura did not ever tell me why or help with this. No I do not believe that Laura helped me to make the best decisions.

Susan and team were very responsive to our needs and always kind and courteous. I would definitely recommend Susan.

Seen and talked to her once, after that we communicated with Laura who always seemed in a hurry, and impatient with my wife and I because we werent up on our computer skills. I wouldnt go with Remax again

ZillowVERIFIED

We had a very good overall experience. The responsiveness was very good and had a very good knowledge of the market. The did everything to make a sale even though the Coronas virus was very active in the Naples are and in Florida totally.The showings went well and the response about the very good.

ZillowVERIFIED

DO NOT LIST YOUR HOME WITH SUSAN HELLER! She is nothing more than a pushy salesperson to get your home and then passes you off to her colleague, Laura Wiggins who is no better to work with. You will never hear from Susan again. Susan and Laura NEVER went to our house, NEVER met a showing and NEVER went above and beyond to sell our home. After every conversation with Laura, I was left feeling a total lack of confidence on her behalf to negotiate, answer questions and sell our home. We reluctantly accepted a low offer due to our unfortunate and unexpected career changes due to COVID. And would you believe that neither Laura or Susan called, texted or emailed us on the day we closed on our house, well believe it... The entire experience of selling our home with REMAX, Laura and Susan has been a nightmare. They took our money and ran; leaving us completely taken advantage of in the end. Do yourself a favor and give your business to another realtor who deserves it.

ZillowVERIFIED

Heller and her team were very responsive and professional. They did what they needed to so sell our house without being too pushy with us sellers (especially with all our small children and inability to make all the little updates one might want). She combined local knowledge with the international reach of Remax, an excellent team, and called to give good advice and check in when needed. In all, we got a contract on our house in 30 days despite (a) being in the midst of the coronavirus shutdown of 2020, (b) cleaning but not updating/remodeling/overdecorating, and (c) with a house of almost the same model down the street.

ZillowVERIFIED

Worse realtor ever worked with. All she is is a salesperson to get the listing and then nothing other than getting you to lower price drastically two weeks after on market. Very unprofessional. Had to get broker involved to get away from her. DO NOT RECOMMEND AT ALL.

ZillowVERIFIED

Good experience with Susan and her staff. I would recommend their team. Our condo sold pretty quickly with a good amount of showings leading up to the sale.

ZillowVERIFIED

House was sold in 2 days. We had a great experience with the entire staff. We couldn't have been more pleased. I would recommend Susan and her team any time.