Susan DeFord

ZillowVERIFIED

Susie was our buyer's agent as my husband and I were relocating from the city to upstate NY. We greatly appreciated Susie's dedication to showing us homes within our budget during a crazy time in the market (COVID) where supplies were limited and prices were skyrocketing. Susie is very responsive, gave fantastic recommendations for other vendors and answered the many questions we had as first time home buyers. She also helped keep the ball rolling once we were in the contract phase so that we were able to close within 2 months of putting our offer in. We would love to work with Susie again and can't recommend her enough!

ZillowVERIFIED

Susie was an incredible partner through the process of finding our dream vacation home in the Hudson Valley / Catskills. She has a deep understanding of the area. She listened to what we wanted, found great properties to show us, and provided sound and helpful advice. Most importantly, she never pressured us.Susie stuck with us through a few months of negotiations with the sellers, and ultimately helped us make a deal that both parties were happy with. And her attention to detail and follow through ensured we closed on the house incredibly quickly, allowing us to enjoy the end of the summer in our new home.We cannot say enough great things about Susie, or about Richard Vizzini and the Wolf of Woodstock team!

ZillowVERIFIED

Susie, Susie, Susie, where do I begin? We closed on a house in Phoenicia recently and I am so grateful we had Susie as our agent. Our price range was pretty aEURoehotaEUR? and others had told us we would have to go much further out unless we bought a fixer upper or purchased something in a flood zone. When I spoke to Susie, she assured us we would find a house but it just may take some time. She put ZERO pressure on us but at certain points was transparent about the importance of quick responses where needed, but all was done in a mellow way that made us feel like she wasnt just in this for herself and that she really cared. We were able to make smart decisions because we were able to actually stop and think. Susie was also really trustworthy and guided us through every step of the process. She even gave us a time table and real estate basics walk through presentation which introduced us to her and also to this process. We felt really comfortable even buying during this time of the pandemic and low inventory because Susie kept reminding us she would find us a house. She helped us negotiate and we feel we paid a very fair price for our home thanks to Susie. I cant recommend her enough. A gem realtor and I am recommending her to all our friends.

ZillowVERIFIED

Susie made finding and buying my first house a fun experience, even with the wrench of the pandemic thrown in! She's a great communicator and made sure all my questions were answered. I'll definitely recommend her to any friends looking upstate.

ZillowVERIFIED

I've done quite a few real estate transactions in my life and met plenty of brokers... and working with Susie was the best experience I've had and easily the most comfortable I've felt with any. In my view, Susie is thoughtful, highly knowledgeable, accessible, exceedingly fair and clear-minded, and has a sense of calm about her that couldn't be further from the bombast and often off-putting aggressiveness of the stereotypically pushy real estate 'deal maker'.... Rather, Susie approaches the task with confidence and refreshing humility, reserving her more forceful moments for when it really matters and her client's best interests are on the line. To that end, Susie clearly views her role as having only one goal - to do the best she can to patiently and expertly guide her clients through the often emotional and arduous process of buying a home... and in doing so, striving to ultimately achieve an optimal result that brings them happiness. In short, Susie is trustworthy, real, and awesome. I could not recommend her more highly.

ZillowVERIFIED

I spoke to a few agents before deciding to work with Susie. All agents were very nice, but Susies personality and creative nature really clicked with us. We were selling, then buying.Selling: She was confident in her ability to sell our house. A market analysis and realistic comps were provided. The professional pictures brought it to the next level, and within hours of the listing, the offers started coming in. Instagram and Facebook postings were also a nice touch.Buying: She was genuinely interested in what we were after. Because of our active lifestyles, we required a location either in the City of Kingston, or, within 1-2 miles of a rail trail. We looked at numerous properties meeting this and other requirements, and she reached out to the sellers agent in all instances where additional information was needed.

ZillowVERIFIED

I could not recommend Susie enough. She went above and beyond to in every area to help make the sales process as smooth as possible. From helping with staging, to working with attorneys and buyers I always knew we were in good hands. She has great local knowledge, is always very responsive via phone/text/email (was my first time selling house and so she helped walked through process) and definitely exceeds expectations in every way. I would not hesitate to use Susie again for my next house sale.

ZillowVERIFIED

Susie did a fabulous job for us in selling our vacation cottage. She had the listing ready to go up THE DAY we signed with her, and we had an offer less than two months later that we were thrilled with - and that all happened in the less than ideal weather of November/December. On top of that, I came to very much value her demeanor, which was calming and professional, persistent without being overbearing. I've described her to people as the proverbial iron fist in a velvet glove type of person. And she really understands the market. She got us a higher price for our place than I had originally thought we could get, higher even than another realtor I interviewed had thought we could get. I can't recommend her highly enough!!

ZillowVERIFIED

Susie did a fabulous job for us in selling our vacation cottage. She had the listing ready to go up THE DAY we signed with her, and we had an offer less than two months later that we were thrilled with - and that all happened in the less than ideal weather of November/December. On top of that, I came to very much value her demeanor, which was calming and professional, persistent without being overbearing. I've described her to people as the proverbial iron fist in a velvet glove type of person. And she really understands the market. She got us a higher price for our place than I had originally thought we could get, higher even than another realtor I interviewed had thought we could get. I can't recommend her highly enough!!

ZillowVERIFIED

We can't thank Susie enough! She was so thorough and prompt in communicating with us. She was patient with us when we thought we knew what we wanted and helped us hone our expectations. Susie really knows the mid Hudson Valley and was a great source of referrals. When negotiation time came I thought we were going to feel pressured, but she was a savvy negotiator because she knows the area, the market, and the industry so well and assured us every step of the way.