Stephen Cooley

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ZillowVERIFIED

Working with Mona was a pleasure and we found a place that I really love. Her advice was critical in the decision making process and she considered factors that I wouldnt have thought of myself. The overall process was as smooth as it could be. I would be thrilled to work with her again if buying more property in the area.

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ZillowVERIFIED

Your main takeaway from this review should be: I HAD A STELLAR EXPERIENCE AT STEPHEN COOLEY REAL ESTATE WITH THE FABULOUS AND INCOMPARABLE SARAH LOFTIS!!! Read on for details. I am a first-time homeowner who started my home search on Zillow in the Summer of 2024. When I was ready to view properties, Zillow matched me with Sarah Loftis, the most outstanding real estate agent I could've asked for. When I was initially browsing, my schedule was slammed. She waited patiently for things to calm down and was sure to check on me periodically, not as an agent who was trying to get a sale from a client but as a human who cared about another human. Words cannot express how much that meant to me. When things calmed down, we started looking together. We saw probably eight to twelve properties together in total. Sarah was knowledgeable about each of the listings, the market, HOAs, etc. When she didn't know the answer, she would reach out to a colleague or partner to find the answer. When I finally found the property that I thought was THE ONE, we had a big snafu with the lender from which I obtained my preapproval, which made us return to the drawing board and find another property. I WAS DEVASTATED and honestly wanted to give up. Sarah demonstrated empathy during this challenging time and allowed me a few days to grieve before making recommendations that ultimately changed my home-buying journey trajectory. Sarah connected me with a new lender and stellar lending officer, and we continued our search. Initially, we couldn't find a home that was a perfect fit like the one we had to leave behind. When I thought all was lost, Sarah called me with the specs on a new build that met ALL of my specifications and was better even on paper than the initial property I picked out. We went to see the home, and I fell in love immediately. Sarah helped me to navigate every aspect of the process. She was always available to answer every text or phone call and never left me feeling undervalued. Additionally, she was a wealth of knowledge and took the time to make sure I understood everything I signed or was asked to do throughout the process until the day of closing. We closed at the beginning of December 2024, and she still checks in weekly to ensure I'm okay. I highly recommend Sarah Loftis for helping you find your next home. She will prioritize your desires and empower you to find the right home for you. You will not be disappointed.

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ZillowVERIFIED

Tiffany did an outstanding job and helping us find and buy our new home. She was extraordinarily efficient and knowledgeable to the point where we trusted her in putting down a bid on a home that neither of us had ever visited. We would highly recommend her for anyone moving to the Charlotte area. Even though we lived over 1000 miles away she made the process simple and efficient and we are delighted with our new home. Thank you, Tiffany.

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ZillowVERIFIED

I was a first time home buyer and Terrence went above and beyond for me. He was very knowledgeable and always quick to respond to any questions I had. He was always going out of his way to check on me and made the home buying process easy. I couldnt have asked for a better realtor!

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ZillowVERIFIED

Daphne was excellent in helping me find my first home. She was always available for whatever questions I had about the process, and helped me find the perfect home. I'd love to work with her again.