Matt McKernan

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

We worked with Matt to sell our home in Manchester. When we first started the process, we felt that Matt would be the right person to guide us and get us the best outcome from the stressful process of selling our home. The listing descriptions and photos all looked great and we were excited to get our home on the market. Our son is special needs so scheduled showings would be a challenge for us. Instead, we focused on Open Houses twice a week. This went well for a time, but then as the weeks dragged on it became apparent to us that Matt's team started to lose enthusiasm for our listing. It felt like we had to strongly encourage them to be available for the weekend Open Houses, even offering to show it ourselves if someone from the team wasn't available. After the 30-day mark, Matt requested that we have a review of how things were going, at which time he suggested we cut our price by $25k to drive more engagement and get more offers. We politely declined and asked Matt to work some additional angles to get us an offer. Which he did and shortly after we had two offers: one cash offer below our asking, and one offer at our asking price. Success! We accepted the full price offer and were ready to move forward with our lives. Unfortunately from there things became extremely difficult and this is where we needed Matt's guidance the most and where we felt most letdown. Without getting into excessive detail, once we accepted the offer we felt that Matt's focus turned from being our ally to simply getting the deal done at all costs. When the buyers asked for concessions, we felt pressured to accept them in order to keep the deal together. The final and most stressful issue occurred after the buyers took possession and would not return our security deposit, ultimately a situation that could have been avoided had Matt been more involved in the process with us to the very end. The brokers at Reinhart were excellent to help us resolve the situation, but ultimately it would have been best to avoid it entirely.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

We had an amazing experience working with Scott in finding our new home in Brighton. He skillfully handled a complex backup offer situation and guided us through negotiations! Scott went above and beyond by coordinating all the inspection services, making the process smooth and hassle-free. Thanks to his diligence and proactive approach, we closed on our new home several weeks earlier than expected. We highly recommend Scott to anyone looking for a dedicated and effective realtor!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Matt provides the highest level of customer service I've experienced, he is super responsive, always goes above and beyond, including working on his much-deserved vacation! We had the pleasure of meeting Matt when he sold our daughter her condo in 2020 then again in November 2022 when she decided to sell her condo and purchase a house. We quickly fell in love with Matt as we watched him provide the highest level of customer service to our daughter as he was super responsive, always went above and beyond and was extremely knowledgeable and very patient during her entire process. Fast forward to May 2023 when we decided to downsize from our family home and into a condo, we knew that Matt would be the only one that we wanted to work with. Matt once again was very knowledgeable and extremely patient, he really listened to us our needs/wants and told us his plan of action for listing and selling our home. We put all our trust in Matt and his team and let them do what they do best and within a week we had multiple cash offers at list price. The next step for us was to find a home, we again put our trust in Matts hands and after several months we found the perfect condo for us. We all knew instantly that this was our home the moment Matt opened the door to show us. Matt was always on top of any issue that came up and was very proactive in finding solutions quickly when needed. The only downside to having purchased our home is that we do not have Matt in our daily lives as Matt has become a treasured friend!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Scott did a great job helping us navigate the craziness of the market now. He was friendly, knowledgeable and not high pressure, which we really appreciated.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Matt went above and beyond to help find my family our new home. As first time home buyers Matt was able to help facilitate direct communication between our financial officer and the sellers in the quickest possible manner. We went to multiple showings and put offers on a few houses with Matt and we felt comfortable and fully informed on the process each time. We worked with Matt for about 2 years during our home search because we found him to be most transparent, responsive, had the best market knowledge, and was very familiar with the area we were searching in as well as surrounding areas.