Mandy Friend Gigliotti

We first worked with the friend team over 5 years ago to purchase our first home. We were working with the nonprofit NACA at the time to help us financially. They have specific rules and guidelines when purchasing, and we were thankful that when we found The Friend Team, we were partnered with someone who confidently navigated the whole process seamlessly. They say buying a home is one of the most stressful events in many peoples lives, but we felt very supported through it. In 2023 we were selling our home, and building our own. The Friend Team connected us with a reputable builder that they have worked with and it was a great experience. When we were ready to sell our home, they made it so easy for us. It was around the holidays and we were worried it would negatively impact the sale but that was not our experience! Overall as a team they are very thorough, knowledgeable, friendly, and somehow despite being very busy, are seemingly always available to help. We highly recommend!

After living in a house for 47 years you have no idea what to expect when selling. With the aid of a recommendation from a trusted colleague we interviewed Abbey Friend. We had the nervous anxiety of making a major life change. My wife and I interviewed Abbey Friend and felt she had the best up to date skills in today's market. Also, and more importantly, we immediately liked her and felt a welcoming presence in our home. She took over the estate sale and the clean up of the house and did not overlook the most minute detail. From scrubbing every surface to arranging for a roll off dumpster all were handled while we had taken up residency in Florida. Cannot conceive of better or more professional service. We recommend unequivocally The Friend Team: Abbey, Mandy, Brittany and Heidi. A championship team all around.

ZillowVERIFIED

Abbey and The Friend Team did a great job. I don't know how my sister & I could have gotten through cleaning out, then selling our parents' home, while living out-of-state, without her help. She had resources and good advice to help us with every step of the way. I can't say enough good things about all the help she and her team gave us.

ZillowVERIFIED

I did not know what to expect using the zillow app and a random agent but Allison was amazing. I requested a showing through the app and Allison called me right away even though it was late Sunday afternoon. She was able to schedule 2 showings early Monday morning before I had to drive 1000 miles back home. We ended up making an offer and Allison along with her team were all great in making the process of buying very easy. She kept in constant contact with myself and the sellers all the way to closing. She was knowledgeable in the VA loan process and worked great with our lender. We used the attorney She recommended and was another amazing person. I highly recommend Allison and her entire team. She made buying this house the easiest most stress free one so far out of a few. 10 out of 5 stars

ZillowVERIFIED

On very short notice Jessica jumped in to help us when our realtor let us down . Found us a great downsizing gem. Jessica had great communication with us from start to finish. The agency had great communication through out the process.closing was smooth and painless. Plan on selling my home through this agency.

ZillowVERIFIED

Jessica is an incredibly concerned and responsive agent. She listened carefully to our needs, and toured multiple homes with us! We were lucky to find her! She stuck with us throughout a very long process of looking for houses and bidding. Jess is the consummate professional; patient as well as knowledgeable. She is also warm and friendly, an absolute pleasure with who to conduct business. My husband and I appreciate her professionalism. Even once the closing was set, and final plans have been arranged, Jess continues to communicate with us and share her expertise. In fact, we were so thrilled, by daughter will be both selling her home and purchasing a new one with Jess. She has earned our trust and respect in a big way. \

ZillowVERIFIED

Jessica was outstanding in helping my family and I purchase our home. She gave us the best advice and always there to show us every home we requested to see and walk us through and explain the buying process. She was patient and very knowledgeable of the buying process. She never made us feel rushed. She knew every detail of each home and what to look for in every home and made great recommendations. Jessica understood our home needs and delivered in helping us buy a perfect home and we cant say thank you enough about how professional yet personable Jessica was. She is definitely a buyers realtor. She worked very well with the sellers too made sure that the collaboration went as smooth as possible. I would highly recommend Jessica and any member of the Friend Team to any buyer or seller looking for a great realtor.

ZillowVERIFIED

She was great through the whole process, made it easy for a first time homebuyer! She connected me with everyone I needed to get the home closed in a timely manner.

ZillowVERIFIED

Allison did a great job every time that Ive worked with her! Shes incredibly thoughtful and hard-working. Between her responsiveness and dedication to her clients I cant imagine using anyone else when we go to buy our next home! I would definitely recommend Allison to anyone looking to buy/sell, especially in the finger lakes area as she is an expert!

ZillowVERIFIED

I would highly recommend using Allison Koczent. I have always had a great experience when working with her. She is incredibly supportive, knowledgeable, and she really advocates for her client. In the Finger Lakes area, you definitely can't go wrong with using Allison as she is a FLX expert. She knows the market trends and the tricks for getting your offer accepted in the area.