Lan Bowling

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Weve purchased and sold several homes over the years, but have never had to do so during such a turbulent time in our personal lives. Not to mention also during a dramatic softening of the housing market. Lan and John were there for us the entire way. Always listening, always working, always supporting. Not sure how this wouldve looked without their partnership. Happy to say that we sold our home within our target price range, and within our expected timeframe. Thank you, thank you, thank you, Lan and John, we will forever be grateful! Highly recommend Lan and John to anyone looking to purchase or sell a home, no matter how challenging the circumstances may be! ????????

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I originally listed my property with another agent a year ago but was not sold. When I decided to re-list, I was very much in distress due to prior year experience. That was when I met Lan and John. They listened very attentively to my expectations and worries, as well as get a full understanding of why my home did not sell the first time. Then they strategized and developed a go-to-market plan which catered specifically towards my needs. Long story short, they were able to quickly put my home on the market within 3 weeks of our first meeting and secured multiple and competitive offers within 1 week of listing date! Over the past years, I had interviewed, interacted, and worked with many agents, however, no one compares to Lan, not even close. To summarize, the following attributes are what impressed me the most about Lan and John:1) Knows the Market and Superb Pricing Strategy: Lan has a keen eye on the Palo Alto market and knows when/how to grasp and ride the market momentum. For example, Lan planned way ahead to allow the flexibility in our listing date. Her strong network amongst agents equipped her with the right aEURoeinsider informationaEUR? on the market to enable her to make the executive decision on pushing our listing date 1 week earlier which turned out to be the best strategy. Additionally, her pricing strategy is logical, clear, and right on point. We all know that even in this hot market, if a property is not priced right, it will just aEURoesitaEUR? in the market. Her pricing strategy struck a perfect balance amongst my (sellers) expectation, current competitors pricing, and overall market level. 2) Strong Marketing Strategy and Exceptional Negotiation Skills: In todays competitive real estate market, how to market a home competitively has become one of the most important factors in securing a successful sale. Lan had demonstrated her strong competence across all aspects of property marketing: Staging, Photography and Listing. I had a very disappointing experience with staging during my previous year sale. After hearing my concerns, she worked very hard with her designer/team to ensure my house gets a complete make-over! Her photographer is also exceptionally good, who knows how to capture the best light exposure while accentuating strong attributes of my house. Lastly, when Lan and John developed the marketing verbiage, they know how to emphasize on my propertys unparalleled/inherent competitive advantages, not the plain vanilla laundry list of attributes that every house might already have. When it comes to negotiation, Lan struck a perfect balance of pull vs. push strategy. She is a natural strategist who knows how/when to leverage. That is exactly why she successfully secured multiple, highly competitive offers for me.3) Always Put Sellers Interests and Expectations First: Even though my property is on the lower end of Lan and Johns typical real estate portfolio, they probably ended up spending more time in helping me strategize and getting the property ready. John worked tirelessly in helping to pull all disclosures/documents together and I found him to be extremely reliable and responsible. I always feel like as if I were the only client to them, since all my questions, concerns, worries were always get addressed very promptly regardless how late or inconvenient it might be. For example, even though Lan had a dental surgery already scheduled weeks before, she still decided to pull up our listing date which ended up causing herself more inconvenience since she had to work through the dental surgery while in pain! When she learned that I had bad experience with open house last year, she purposely strategized and organized in such a way that significantly reduced foot-traffic and only attracted people who are serious buyers. Finally, she worked so meticulously that she even caught the mistakes made by the buyer agent when reviewing offers, which saved me money! Overall, Lan and John make a great team that any seller can possibly have. Throughout the whole process, I had no doubt they have my best interest in mind, and that they will fight the battles for me, regardless. All because Lan takes a strong pride in what she does and sets an exceptionally high bar for herself. To Lan, their commission is only a very small piece compared to the property value she is representing. In essence, she is competing with herself, her past records. I have no doubt she will deliver great results. I also found Lan to be very humble and grounded. She is the embodiment of aEURoeunder promising but over deliveringaEUR?. I consider her not only as my agent, but my trusted advisor in all aspects of real estate needs. I will recommend Lan and John to all my colleagues and friends unhesitatingly.

ZillowVERIFIED

We succeeded the first time we made an offer! I just can't say enough good words about Lan. We feel so lucky and grateful to have worked with Lan as she helped us win in a competition without overbidding in this crazy seller's market.As a buyer agent, Lan never pushed us to make an offer, actually quite the opposite, she convinced us to skip a few houses that we really liked (or even loved) after seeing the open houses. She always gives her most honest and professional opinions, and lets us know what to buy, what not to buy and most importantly she explains why. We never regretted listening to her suggestions, and we have learned a lot from her through the whole process. She's very ethical and a person of integrity: actually for the deal we closed, we wanted to bid more at some point but she stopped us from doing it, and in the end, she is right! She always puts the interests of her clients first.Lan has fabulous communication and negotiation skills, which is the key to close any deal. She's also very responsive and hardworking. If you are looking to buy a home, we definitely recommend you to talk to her. And if you decide to work with her, trust her suggestions and you will never regret having her represent you.

ZillowVERIFIED

When we went through the procedures of selecting a selling agent, we considered the following: (1) the reputation, (2) network, (3) knowledge, and (4) market understanding. Lan impressed me with all of the above through our very first phone call. Lan's name came as a few friends' recommendations. We originally had hesitations as to if Lan would be interested in helping sell our house as it is not an high end house in Palo Alto. Lan is a very popular agent in the area. However our concerns were ceased after our very first phone call. I am very impressed by Lan's professionalism, understanding to the mid town market and her practical way of valuing a house to be priced at the right level. We originally planned to interview a few agents before we decide. However, after the phone call with Lan we have made our decision. Lan brings in a strong team for remodeling, marketing, staging and other miscellaneous matters. The whole process was very smooth. Lan worked our best interest and presented our house with great confidence. We are very pleased about the entire process and will recommend Lan to anyone. Two more things I would like to point again: (1) when selecting a listing agent, please select the one who has been selling the houses in the area, not buying because any realtor can help buy a house. It is the best agent that list the most houses in the area. This never goes wrong. (2) when picking a selling agent the agent with the best confidence on your property matters a lot. I know it is an overall decision tree process when picking an agent. Our experience is to have a few key points and check the box. Lan definitely has the highest scores among all.

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My husband and I had a very pleasant experience working with Lan and John to sell our home. Since it was our first time selling a property, we initially expected the process to be very stressful, not to mention it was during the COVID pandemic. However, Lan and her team were very professional and very experienced. Lan helped us lay out the clear steps to prepare the home, and the workers she referred to us were all exceptionally good. The sale process was very fast and smooth. We felt very grateful. Although our home is in the value range lower than many properties Lan deals with, we had no doubt that Lan spent no less effort in helping us, if not more. Throughout the process, we feel Lan is honest, candid and a person of integrity. Lan and her team gained our full trust to best represent our interest in the market. We are now in the market of buying a home with Lan.

ZillowVERIFIED

Lan was our buyer agent, for our purchase at Palo Alto. Lan is very much experienced, highly reputable, and extremely caring. In this hot market, Lan was able to help us buy a house after making only two offers. Although I know Lan is one of the best agents in PA, I didn't work with Lan initially because I was afraid that she has many big-budget clients and might not pay the most attention to my case. After a fruitless half year of house hunting, I decided to change and asked Lan to be our buying agent. My initial worry was not necessary, because Lan treated our case very seriously (and all other clients' cases, I think). She would make lengthy discussion with us about every details of a house, and try her best to win the bid. It is not by luck that we were able to buy a house at the second offer with Lan. Hope my review is helpful for potential buyers.

ZillowVERIFIED

We're very lucky to work with Lan to purchase our home in Palo Alto. She is the best agent we've worked, and always very professional in giving us suggestions. She knows Palo Alto very well, and can speak pros and cons in almost every listing. She respect our thoughts and preferences, but she is also not hesitated to share her opinions. Her knowledge helps us quickly narrow down where we would like to buy the house, which is very helpful in this pandemic environment. We're also very impressed by her strong negotiation skills, which made it possible for us to buy our new home within only a couple months. We highly recommend her.

ZillowVERIFIED

Lan and John were very helpful when my family sold our property in Palo Alto in September. The property was built in the 1960's so it needed some work. Lan's team helped get the property in great shape for showing. Lan was always proactive in communication to provide good strategies/advice during the entire process. The property was successfully sold within one month of listing for a price that we were satisfied with. All these were very challenging during the current pandemic.We were very impressed by Lan and her team. They are dedicated and professional. We highly recommended her team to anyone who's looking to buy/sell in the Bay Area!

ZillowVERIFIED

Lan and John were very helpful when my family sold our property in Palo Alto in September. The property was built in the 1960's so it needed some work. Lan's team helped get the property in great shape for showing. Lan was always proactive in communication to provide good strategies/advice during the entire process. The property was successfully sold within one month of listing for a price that we were satisfied with. All these were very challenging during the current pandemic.We were very impressed by Lan and her team. They are dedicated and professional. We highly recommended her team to anyone who's looking to buy/sell in the Bay Area!

ZillowVERIFIED

Lan sold my Palo Alto house during COVID-19 outbreak and exceeded our expectations. Below is a summary describing why I believe Lan is the remarkable professional and why I strongly recommend Lan as the real estate agent.Excellent knowledge about local real estate market; Lan leaves and works in Palo Alto (and near by cities) for many years. She sold and bought properties for my family and friends for over last 20 years. Provides guidelines and resources to the home seller during the whole sales process, ensures efficient sales process. Excellent responsiveness and communication: closely staying in contact during the whole sale process.Remarkable negotiation skills achieved by understanding selling property, knowledge about the local market, professional integrity, respect to buyers and dedication to her customer (property owner).Excellent interpersonal skills so it is pleasure to work with her.