Kelly Straughn

ZillowVERIFIED

We bought this home and closed escrow the first week in December 2021. A rent back agreement was in place for the first three weeks and as part of the agreement the seller was required as part of the contract to get renters insurance after the close of escrow. We also had to obtain owners insurance. Kelly did not follow through on having the seller obtain renters insurance and during the leaseback period the home was significantly damaged with pet and human urine, down to and through the sub-flooring.We had to change the floor vents, baseboard, carpet and hardwood, and treat the subfloorIng to remove urine. We also had to clean urine off of the walls and repaint. I am pregnant and we had to live in these conditions with our 1year old daughter while getting the repairs. We asked Kelly to follow up with the seller and she replied it was out of her hands and her seller refused to be accountable for the damages. She also took no accountability for failing to have the seller obtain renters insurance which was clearly written into the contract and brought to her attention. This too she dismissed. I am a licensed agent in California and this is a lack of accountability and extremely poor service. In a hot market it is easy to be complacent, which she is. My husband now have to pursue civil damages if we want any type of reimbursement.

ZillowVERIFIED

We loved working with Kelly she was very knowledgeable and professional always had our best interest in heart would definitely recommend her in the future !!!!

ZillowVERIFIED

I highly recommend Kelly Straughn. My house sold after two days on the market with her help. She really helped me navigate the process with her recommendations, expertise, and quick responsiveness to any questions I had.

ZillowVERIFIED

Kelly helped sell my home. She was absolutely outstanding and a pleasure to have as my real estate agent. She answered all my questions promptly and was just a phone call away. She made this experience less stressful and my home went under contract within 24 hours. I highly recommend Kelly Straughn! Thank you for selling my home.. I felt blessed to have you !

ZillowVERIFIED

Kelly has that rare combination, of knowing the market / area, and the actual listening to everything you are looking for in a home. She went above and beyond my expectations, and even my hopes. Not only did she find a home that fit our budget, and needs; she found one in the area, with many of our hope and wish list items as well. I wholeheartedly recommend Kelly Straughn to anyone looking to either buy, or sell a home. She has the connections, knowledge, and heart to go to bat for you.

ZillowVERIFIED

Kelly was a pleasure to work with. My father passed away in March and selling his house was emotional for myself and my siblings. She was professional during the entire process. Any questions we had were answered in a timely manner. She made sure we knew everything that was going on from the beginning. We were informed of showings and received feedback from those showings. She was honest, sincere and made this experience amazing. She knows the area in which my Father's home was located extremely well. I highly recommend her for a realtor. I look forward to doing business with her again in the near future. What a blessing she has been.

ZillowVERIFIED

Kelly is very knowledgeable and personal. She knows a lot about the areas that we looked for houses in. She provided incite that I did not have. I gave her a list of what I was looking for and she found houses that met my needs. She also showed homes that I saw in addition to hers. Once I settled on a home to buy, she made everything very smooth. She was very easy to communicate with and I would recommend her to anyone I knew that was looking for a home in this area.

ZillowVERIFIED

She is the best. She helped me find my new home and assisted me to get the builder to meeting the deadline and all the way through the closing. I recommend her to anyone in NC.

ZillowVERIFIED

Kelly was so helpful in every way of the sell of my house it went great ! Sold in 2 days.kelly helped me plan and get my house ready to put on the market.

ZillowVERIFIED

Kelly has been an amazing realtor throughout the entire process. She was able to guide us through the listing and sale of our previous home and also through the purchase of our new construction. She is a fantastic and knowledgeable resource and was always available to answer questions, day or night. We felt comfortable with her guidance, attention to detail, and professionalism, and would highly recommend Kelly to anyone looking to buy or sell a home.