Heather McLay

Heather & her team were so organized, professional & detail oriented. The entire experience was seamless. 7 days on the market & sold with a full price offer! The hardest part was packing to move.

ZillowVERIFIED

I cant believe how lucky we were to have run into Crystal. We were looking at a house in Duck when Crystal came up and introduced herself to me. Even though she was getting ready to show the house to another client, she took the time to walk me around the house and talk to me about a few of the issues and some of the logistics. I left thinking I would never see her again, but when a few houses turned up on the market that we were interested in, I reached out to Crystal and she promptly returned my calls/texts. She was so responsive, I wouldve thought that I was her only client! She took the time to walk through the houses virtually with us and show us items that she thought may be an issue. She discussed the the purchase process thoroughly (we had no idea about the N.C. laws, as we are from out of state). She never pressured us, ever! She would always provide us good, sound, solid advice when we asked for it. Her knowledge regarding the properties in the Outer Banks in phenomenal! With Crystals help, we managed to buy our retirement home at the price we were comfortable with. She is an excellent negotiator and fights for her clients. She works so hard behind the scenes to make it such a smooth transaction. This was by far the easiest, smoothest real estate transaction I have ever had! I would definitely recommend Crystal to anyone looking to buy or sell property in the Outer Banks! Thank you Crystal! Youre the best!

ZillowVERIFIED

Heather and her team (Crystal and Mandi) made the sale of our Corolla beach house a great experience. They answered every question and were with us each step of the way. We especially appreciated their immediate responses to any of our questions. Their expertise enabled us to sell our home at a fair price and in a timely fashion. We HIGHLY recommend Heather McLay and her team.

ZillowVERIFIED

A true gemCrystal possesses a calm confidence that made buying a home in the Outer Banks a stress free journey. Being from out of state we assumed we would be in for long protracted process, but Crystal was always there, always one step ahead. There were no surprises and Crystal managed all parties involved flawlessly. A huge thanks for making our dream a reality!

ZillowVERIFIED

If you are looking for a real estate professional in the OBX area, you will not find one better than Crystal. Her thorough communications throughout our purchase process was second to none. Everything was communicated timely and accurately.Our transaction flowed at a great pace and we couldn't be happier with how smooth our purchase went.

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Working with Heather and her team was such a positive and professional experience! She was always a step ahead and poised to meet our needs as sellers, and anticipate any curveballs. We highly recommend her to anyone looking to buy or sell in OBX!

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Heather and her team were fantastic through the entire process from listing our property to the final closing. Hard working! Responsive! Excellent communicator!!

ZillowVERIFIED

You cannot go wrong Heather McLay in the Outer Banks! Her customer service and local knowledge are the difference in making the big and right decision! Cannot recommend enough, I will continue working with her for subsequent purchases as well!

ZillowVERIFIED

Heather recently helped us sell our home in Corolla. Throughout the process, she and her team demonstrated their knowledge and expertise, their adherence to high ethical standards, and professionalism. That alone would be sufficient, but they were also very energetic, enthusiastic and fun, making selling the home we loved for over twenty years a little bit easier. We consulted Heather for several years. In our discussions, she never pressured us to sell, but instead utilized her vast experience and talents to provide us with market information and home valuations that informed our decisions along the way. When we eventually decided to sell, it was clear that Heather had once again done her homework, researched comparable homes, and understood the current market. Heathers multiple ways of reaching prospective buyers resulted in receiving many attractive offers within days of listing our home. At that point, her savvy negotiation skills helped guide us toward accepting the most advantageous offer, as well as a very strong back-up offer. Once we had a contract in hand, Heather and her extraordinary team, Mandi Jones in particular, were in constant contact with us helping us manage the process of getting from the contract to the final closing. The timeliness of their responses made us feel like we were their only clients. Heather has been extraordinarily successful in selling and purchasing homes in the Outer Banks and from our personal experience, its not hard to understand why. She and her team set the standard for excellence in the Outer Banks realty market.

ZillowVERIFIED

I feel beyond lucky to have been able to meet Crystal Swain. I bought a house in the Outer Banks in North Carolina, but I live in Northern Virginia. You would think that would complicate the home buying process, but it didntaEUR|thanks to Crystal. From the very beginning of my search, she was always so patient with my never ending questions. He had to educate me on the market in North Carolina and she was always kind and knowledgeable about everything I asked. Without out much notice at all, I decided to drive down to go scout out properties in person and Crystal dropped everything to tour houses with me for a few days. She is a very busy realtor, but I felt like I was her only client whenever I was with her in person or on the phone with her. It was so refreshing. Crystal really listened to me and quickly understood which type of home I was looking for. I never felt pressured to consider houses that were out of my price range. We found the house I wanted and started the offer process, which is tricky and obviously really competitive right now. I completely trusted her with which price to go in at and then again with the whole negotiation process. I was thoroughly impressed with her instincts and skills during this process. She is smart and has really good instincts on how to handle the process and what to ask for. I know that Crystal had my best interest in mind at every step of the process. She had a good vision of how to improve things in each house if it needed any updates or how to make the most of each space. Leading up to closing on our house and even for a long time after we closed, Crystal stayed with me every step of the way to address anything that came up in the inspection and she went the extra step and helped coordinate vendors to come get real quotes on things so I had an accurate idea of costs and any work needing to be done. Being out of state, I had no idea who to call or what to expect. She handled it all and helped me understand everything.I was overall blown away with the level of care, detail, knowledge, and effort Crystal gave to me. She always made me feel as if I was her only client. I would recommend anyone and everyone to work with her if youre in the need of a realtor in North Carolina.