Michael & Dee Norris

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Natalie has been absolutely amazing to work with! We are out of state buyers and I can?t imagine having anyone else help us with this process! She thinks of everything and super responsive! I will absolutely use her for any real estate needs in the future! She?s the best!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Glenda did a great job, highly recommended her Her local knowledge was exceptional, providing insight that allowed us to quickly zero in on a house and location that met our requirements

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Glenda was AWESOME! She was recommended by a previous client and I received a call and listings on the same day. Although she was going out of town, she left me in the hands of a very capable co-worker. The minute she return she was able to show me homes and no price range was an issue. She assisted me in securing a wonderful Lender and she made the experience painless. Thank you Glenda.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

We have had great success with Michael and Dee Norris realty. Michael Norris is a true professional and is very knowledgeable in his field. His staff is also very helpful. In the past 2 years Michael and his staff have sold 2 homes for top dollar in the Polk county area for us. I would gladly use or recommend this firm again.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Michael helped us sell our home; by that, I mean he facilitated the session with the photographer. We had to circumvent him and go directly to the title agency, buyers agent, and eventually random other employees at his firm that were unrelated to the sale, after unsuccessfully chasing him down for hours or days when timeliness was crucial. When he responded to our voicemails or texts, it was only to put us off and never follow up. We had to rely on Katy (sp?), an employee at his firm, to get ANY updates when the buyers lender needed following up, and eventually defaulted to circumventing him completely. At several points in the buying and selling of our home, his unresponsiveness could have cost us the contracts on one or both homes. When we received an offer, we notified HIM, not the other way around, and he did not offer any advice in negotiating or accepting/ declining, even when we asked straight out. He only gave noncommittal, sometimes and maybes, and answered our questions with the same question back. It was like talking to a Magic 8 ball. He gave the impression that he just wanted to take the first offer received in a highly competitive sellers market, without advocating or negotiating to get the best offer possible. Our realtor for BUYING OUR NEW HOUSE, and the title agency used for that transaction, were more instrumental in moving the sale along than Michael was. When we were forced to book a hotel room and delay the closing on our new home due to problems with the title agency he recommended, we were notified by them, Katy, and our buying realtor a full hour and a half before he told us, after we would have already had to check out of our hotel room or pay for an additional night. We paid Michaels team almost $15,000, of which I assume he personally received the lions share of as both broker and realtor of the sale, for him to be literally useless. One of the most frustrating parts of the whole ordeal was that we initially were using a different (read: more responsive, helpful, and by all appearances knowledgeable) realtor at his firm, but he stepped in and said he would be taking over the sale. If he didnt have the time to professionally negotiate and manage this sale, he should not have steamrolled in and taken over in the first place.