Dana Flanagan

ZillowVERIFIED

From the initial phone call, and continuing through close and beyond, Dana consistently exhibited exceptional market knowledge and expertise, advanced processes, tools, and support network, positive energy, genuine and trusting personality, and deep engagement. Regular and insightful proactive communication in multiple media forms kept me informed and being educated along the way. She made selling far easier and more beneficial than I could have imagined. She is exceptional is every aspect.

ZillowVERIFIED

Dana was incredible from start to finish. Before listing she helped us with several suggestions for the interior and exterior to make our home stand out. When we listed our home Dana kept us updated along the way and answered all of my questions promptly and thoroughly. It was reassuring having someone so experienced in our corner. When we received an offer Dana thoroughly explained everything and assisted with negotiations and ensured we were satisfied. We are definitely looking forward to having Dana help us find our next home!

ZillowVERIFIED

Dana is a wonderful agent, and her and her team members have made it helpful and easy for me to look for a new home! Always is welcoming and bright. Shes enriched with information to make the first-time home buying successful and an easy ride!

ZillowVERIFIED

My wife & I hired Dana Flanagan as our listing agent to sell our home at 28 Skyline Drive in East Hampton CT. My experience working with Dana was very disappointing.Dana and her team do not pay attention to important details like ensuring escrow checks are received putting us at risk for financial loss. I had to prepare all the negotiation strategy on my own as Dana was unable to bring forward strategic thought leadership when needed.Dana makes promises to be available for appraisals and then cancels them for trips to Florida and other scheduling conflicts. She tried to get the banks appraiser reassigned after she aggravated him by her multiple cancellations because she feared he would be unfair to us after that. She was unable to get him removed and the appraisal did come in $12,000 under contract offer as she feared he would do.Dana does not take the time to explain our options on potential responses to things like appraisals coming in under offer price. Instead she sends short snippy texts saying the appraisal didn't come in, it has to match the contract price, there's nothing to talk about, when I requested a conversation.I've tried to discuss the lack of quality service with Dana directly. She refused and then sent me an email saying many mean things. It's clear to me Dana thought she was going out of her way to help me, but we are miles apart on how we see the interactions we had and her amount of effort and lack of attention to detail.On a positive note Dana offers some of the best commission rates in real estate. What she doesn't tell you is that lower rate comes with much less quality of service which can be very costly. Our house sold for $35k less than she listed it at in a very hot market and I had to do all the heavy lifting just to get that much.if you don't mind doing all the real work yourself you can save a few bucks. Personally I wish I had kept looking for a better agent.

ZillowVERIFIED

I have bought and sold many homes with Dana. She is a true professional, very responsive, knowledgeable, and really cares about people. I would highly recommend her to anyone looking to buy or sell.

ZillowVERIFIED

Terrible broker. Non responsive poor negotiator. Didn't sell the property for close to what she recommended listing it for. Her only strategy was to lower the price. She didnt manage the closing well to ensure it happened on time. Very disappointing experience all around.

ZillowVERIFIED

I first met Dana in 2008, when I was trying to sell my home with another agent. The house had been in the market for a while and was definitely not a seller's market due to the recession. Ultimately, Dana took over the contract and was able to sell my home within a few months. In 2019, I started the process of buying a home and for almost a year, I hadn't found the perfect one. I finally reached out to Dana in October 2020 and within a month, I was under a contract and just recently I closed on my new home. I highly recommend Dana Flanagan if you are looking to sell or buy a home. She brings in great experience and knowledge while providing excellent service!

ZillowVERIFIED

My husband and I had such an amazing experience with Robin Nelson buying our first home. She made a scary process really easy! She was always available via text or call and would get us in very quickly for showings. She gave us very honest advice and would always point out things that we may have missed in the homes we were seeing. Robin was able to help us find and buy our dream home and made us feel comfortable the entire time. We knew we were in good hands with Robin and would highly recommend her to anyone looking for a realtor!

ZillowVERIFIED

Dana was great in helping us selling our home. She was very professional,, experienced, and we always felt she had our interest front and center in negotiating with our buyers. Her closing assistant was very much on the ball and never made us feel that our questions were silly and she advocated for us as well. Thank you both for a positive experience with one of the biggest decisions that people make in their lifetime.Noreen & Jeff Dostaler

ZillowVERIFIED

She is great with first time buyers. She is honest, fair, and wont lie to you if the house is not worth it. She was able to talk the price of our house down. She is loyal and keeps her word.