Charlotte McKenzie

ZillowVERIFIED

The McKenzie Team helped us with the sale of our home in 3/22 and a year earlier 4/21 with the purchase of our new home. They guided us safely through the buying and selling process with knowledge and insight. We liked that they kept us constantly in the loop and communication was frequent and detailed. The McKenzie teams market experience and intuition helped us determine optimum pricing and timing of the sale/purchase of our homes. We were so pleased with Charlottes and Bob's services and their team that we recommend them to all of our friends.

ZillowVERIFIED

The first weekend I drove to Riverside from Downtown LA just to look around, I found a Spanish home listed by Charlotte. Within an hour of me looking at the listing online, she reached out and mentioned the house was already in escrow but I was welcome to come look at other properties. For the next few weeks Charlotte showed me multiple properties late afternoon or after 5pm but nothing triggered my interest. Fast forward a few weeks and the Spanish home fell out of escrow. I then rushed to Riverside to look at the home again at night. The following day I put in an offer and within 24hrs it was accepted by the seller. Had Charlotte not reached out to tell me when the home fell out of escrow I probably dont buy the house and still looking. As a first time home buyer, Charlotte and Bob were both generous with their time and patient with any questions or concerns I had during the escrow process. Their attention to detail and focus on getting me into the house was first class. It makes a huge difference to work with genuine good people who you feel have your best interest and you know that youre not getting the runaround. Appreciate Charlotte and Bob even today after Ive been in the home for a few months, they continue to follow-up on how I'm doing and how the home renovation is coming along. Just reiterates they care about their clients and provide a service beyond the escrow process. Thanks to both of you!

ZillowVERIFIED

It has taken me awhile to write this because I have wanted to give Charlotte the benefit of the doubt even though I was very unhappy for the most part with her services. Perhaps it was, by comparison, my real estate agent in San Francisco was amazing. I definitely got the feeling through the whole process that it was let's get this closed as fast as we can and if that means not being on your side - so be it. She did find the home so I do have to give her that. But twice I had remind her that she was working for me not the seller. There were many issues - I am not going to go into them all but word of warning don't expect her to look out for you.Bottom line: would I use her again. No I am afraid not.

ZillowVERIFIED

I had the privilege of working with Charlotte McKenzie who sold the condo I lived in and also assisted in finding a new home for me to move into. Charlotte was extremely knowledgeable and paid close attention to detail. She provides superior customer service and was extremely responsive. She has a great working relationship with a team of professionals that ensure the selling and purchase of properties goes smoothly without any glitches. She sold the condo in one day and pulled off a miracle of finding the perfect new dream home for me to move into within 24 hours of the closing sale. I would highly recommend working with her and her team.

ZillowVERIFIED

Charlotte is very knowledgeable regarding the local real estate market. She has excellent negotiating skills, I received timely notices of all action taken, and I am pleased with the outcome of the sale.

ZillowVERIFIED

Charlotte is simply the best! As first time home buyers, she was invaluable in helping us find and purchase our first home in Riverside. Her knowledge of local Riverside neighborhoods and listings, her great communication, and her willingness to walk us through every step of the home buying process made it a truly enjoyable experience. Thank you Charlotte!

ZillowVERIFIED

We loved working with Charlotte to get our first home in Riverside! She was super knowledgable about everything and made the process very smooth and easy. We would definitely recommend her to anyone!

ZillowVERIFIED

Moving from the East Coast and knowing little about the city or the market, we feel so fortunate to have worked with Charlotte to find our dream home. Charlotte's knowledge of Riverside's neighborhoods, heritage and homes proved invaluable. Her openness, excellent communication skills and tremendous enthusiasm made our search efficient, effective and, most importantly, real a pleasure. Charlotte's commitment to Riverside and its citizens makes her an ideal ambassador for anyone moving to Riverside.