Amy Merrill

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Amy and Keith are a top level team, very knowledgeable on every aspect of selling and or buying, very glad we had them sell our house. would use them again in the future

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

We would pick Amy as our realtor all over again. We enjoy working with Amy and Keith! They are both great at their job and very personable. This was our first time using a realtor. We were skeptical at first, but now we know we made the right choice by calling Amy.

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

We wanted to sell our house and I went through a fairly detailed process to find the "right" realtor. 1) I contacted 14 realtors that I selected based upon locality and activity in the northwest portion of Monroe County, 2) Of the 14, 7 responded to my initial email, 3) I then sent the 7, a list of 14 questions, 4) Of the 7, 4 responded with answers to my questions. Some more completely than others. The actual answers were less of a concern as the fact of responding with answers and how timely the response was. 5) Of the 4, 3 responses were within 1 day and 1 response was 4 days later, 6) The three realtors were invited to visit our house for meet and greet, inspect the house and further discussion. Based upon this process, we selected Amy.Amy was extremely prompt and thorough in replying to my emails. When she came for a face-to-face, Amy had a very well prepared presentation. She went through the real estate market trends for the overall and regional market and backed up her statements with statistics and had hard copies of the data. I am an engineer so I obviously am going to approach selecting a realtor and the sale of our house as an engineer. Naturally, I am going to appreciate data that helps me understand where the market has been, it's current state and future predictions. It was obvious that Amy had a good grasp of the market (kind of reminded me of an investment broker).At the same time, Amy also went through a long list of what I'll call "Tips and Hints" Things to do to help make our house and showings stand out. This really impressed my wife because these are the things that she could relate to (she isn't impressed by statistics). For example, Amy suggested that we stage a place near the door with a chair, etc for people to be able sit down while removing or putting on their shoes (something that hadn't occurred to us). She also suggested we put together a binder with before and after photos of all of the home upgrades we have made as people like to see what you have done to fix up the house.We had photos taken by Amy's professional photographer, the house was listed the next day (Weds), had a broker open house (Thurs), showings (Fri) and Open House (Sun). Offer received and accepted by Weds. Just about 1 week from listing to sold!!We had a request to not close for 3 months as well a rent-back for one month after. We received an offer that was 96% of our asking price and the buyer agreed to close and rent-back just as we asked. Could ask for a better outcome!!Now we just have to close.Thank you so much Amy!!

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Being new to the area Amy and her team were great to deal with. She was very thorough in explaining the process in New York State. The Husband and wife team was great as we had two people to work with through out the process. Amy was one of the most responsive realtors that I have dealt with getting back to all my emails and texts at all hours of the day. Amy we want to thank you, Keith and the rest of the team for working with us and the great customer service that you all provided. Thank you

Local Knowledge

Process Expertise

Responsiveness

Negotiation skills

ZillowVERIFIED

Amy was my rock through this whole process! She helped me to understand everything happening. Her and her husband attending the closing as well. I was surprised to see them since they didn't really need to be there. She sat with me and explained things my attorney was telling me. She is very honest and fair. More than once she needed to calm my nerves! The best quality she has is being realistic. She doesn't give you false hope or let you get your hopes up. She tells you her honest opinion (even if that is not what you want to hear). Now that We are working on getting settled in, I am looking forward to having Amy and Keith over for WINE!!